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    MCIT, Ministry of Planning, Alexandria Governorate Sign Two Protocols to Automate and Develop Services

    Alexandria, 27 December 2018

    The Minister of Planning, Follow-up and Administrative Reform Hala El Said and the Minister of Communications and Information Technology Amr Talaat have witnessed the signing ceremony of a cooperation protocol between the two ministries and Alexandria Governorate, in the presence of the Minister of Local Development Mahmoud Shaarawi and the Governor of Alexandria Abdel Aziz Qanswa. The protocol aims to develop and automate the workflow of Alexandria general bureau and affiliated local units, and activate technological solutions for national Small, Medium and Micro Enterprises (SMMEs).

    For her part, El Said ascertained that the Ministry of Planning is keen to enhance the performance of government services and facilitates the procedures of obtaining them, in line with the pillar of transparency and efficiency of institutions within Egypt vision 2030. It seeks an efficient administrative system that improves the management of the Stateís resources, enhances citizensí satisfaction and interacts with and responds to them. She added that ten citizen service centers and a number of post offices are currently being developed in Alexandria.

    She referred to the spread of about 200 service centers across the country, providing automated services for citizens in the governorates. Local entitiesí services lack the governance framework; thus, the government pays a great deal of priority and attention to these services. She announced the launch of the first center for the governance of these servicesí provision. The center is to supervise the provision of services, thus ensuring their efficiency. In this context, Alexandria is the first governorate where this center is established.

    She added that the protocol aims to provide a better service to citizens, applying modern methods such as providing online services to citizens as well as querying about the services provided and assisting citizens to obtain information without visiting the headquarters of the cityís council. She stated that the coming phase will include activating a number of electronic services, such as e-payment of due fees of services, sending e-mails and SMS to citizens.

    She explained that the protocol is the result of ongoing cooperation among the Stateís institutions to develop the governorateís financial resources and to maximize the return on investments pumped by the State for the development of the IT industry, and to complement the role of the Ministry of Planning in developing the general bureaus of governorates, and their local units and raise staffís efficiency.

    The Minister of Planning said that the central system for developing work cycles in the general bureaus of governorates and local units is being deployed nationwide, in line with the real requirements of developing various work cycles and providing services to citizens through multiple channels. She added that the development process includes the implementation of the one-stop system at citizen services centers to separate service providers from those who seek receiving these services, thus fighting corruption. This is in addition to automating and facilitating the procedures for obtaining these services to save time and effort, as well as linking the various departments to enable the extraction of periodic reports that provide accurate data and information to decision makes to follow up on the performance of employees and the functioning of those departments.

    She also announced that creating and improving the environment for establishing small projects are currently being supported, since these projects promote development in Egypt and provide job opportunities for young people. She referred to the campaigns that the Ministry organize to disseminate the culture of self-employment in schools and universities. She announced that Alexandria University was selected to establish an incubator for Artificial Intelligence (AI) in cooperation between the Ministry of Planning, MCIT and the Ministry of Higher Education.

    On his part, the ICT Minister underscored the significance of concerted efforts and cooperation between the Stateís agencies and institutions to achieve digital transformation in all sectors to improve the level of services provided to citizens.

    He reviewed the efforts exerted by MCIT in cooperation with the Stateís sectors to enable the society achieve digital transformation through providing an efficient and secure communication infrastructure throughout the country, preparing the legislative environment that supports this transformation, and provide different channels for receiving digital government services in accordance with cultural diversity and different patterns of citizens' use of technology.

    Talaat pointed out that the protocol is to complement the initiative launched by MCIT to activate the technological solutions for SMMEs in the automation projects. It aims to develop these companies' capabilities to develop innovative and value-added technology products and solutions, and build a track record that supports their competitive position in local or foreign markets.

    MCIT has agreed with Alexandria governorate to cooperate in a number of projects to contribute to the realization of the Stateís strategy for building the Egyptian human being, who is one of the main pillars of MCIT plans. This will be achieved through implementing several projects in the governorate, aiming to adapt technology to integrate and empower the societyís various segments, including remote diagnosis to improve the quality of health care services provided to citizens using technological solutions and increasing citizens' access to health services in poor and remote areas. This is in addition to implementing a project to support and develop integrated community technology centers and providing them with the latest technological equipment and programs to build the capacities of young people and develop their skills, thus qualifying them to obtain distinguished job opportunities.

    For his part, Shaarawy said that this project is one of the projects that reduce burdens on citizens, in addition to facilitating the work cycles within the executive organís system. This is in addition to training and qualifying staff to upgrade the services and fight corruption, since training is an essential element within the administrative system.

    MCIT signed this protocol with six governorates out of 10, targeted before the end of the first quarter of 2019 as a first phase, according to the plan.

    The projects of the three-year protocol cover a range of core technology applications that include an integrated Enterprise Resource Planning (ERP) system that includes a set of subsystems for managing warehouse, procurement, personnel and entitlements. This to be achieved through integrating with existing systems, automating the management of the Stateís properties using GIS and systems for the management of external work teams. This is in addition to mobile phone applications for some distinctive services provided to citizens, establishing systems for the management and development of certain business in each governorate using the latest technology, and applying basic quality standards within the citizens' service centers that deal directly with the public.

    The protocol was signed by Assistant Minister of Planning for Database Affairs and Government Services Ashraf Abdel Hafiz, Associate ICT Minister Mohamed Said, and Secretary General of Alexandria Governorate Ahmed Bassiouni.

    The Minister of Planning Hala El-Said and the ICT Minister Amr Talaat have also witnessed signing a cooperation protocol between MCIT and Alexandria Governorate to support and develop services, qualify and build capacities of young people to serve Alexandriaís citizens. The protocol includes supporting seven telemedicine units and 10 integrated community centers, within the framework of the President of the Republic directions to work on deploying the remote diagnosis project implemented by MCIT in a number of governorates to develop health services provided to citizens.  MCIT implemented this project in a number of governorates, including the Red Sea, Fayoum and Giza. The protocol provides the health units in the remote areas of Alexandria governorate with telemedicine equipment, linking them to the university or central and specialized hospitals to use high-efficiency communication lines. This is in addition to supporting 10 integrated community centers within 10 youth centers and setting up computer rooms and high-speed Internet to provide training and technological rehabilitation services for the governorateís youth, including youth with disabilities, in cooperation with a number of international companies in the field of training.

    The protocol was signed by the ICT Ministerís Advisor for Social Responsibility and Services Abeer Shakweer, and the Advisor to Governor of Alexandria Walid Abdel Azim.

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