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    Supply Service Call Center Inaugurates Today

    Cairo, 21 August 2014

    The Minister of Communications and Information Technology Atef Helmy and the Minister of Supply and Internal Trade Khaled Hanafy inaugurated today a customer service and call center in Xceed premises at Smart Village (SV).

    The center receives supply complaints and inquiries and direct them to specialists. A hotline (19280) was inaugurated for that purpose, in cooperation with Telecom Egypt.

    The center presents information about the supply system including bread and gas among other subsidized commodities. The new system aims to activate the State’s plan to deliver subsidy  to targeted groups nationwide.

    Helmy has said that the center reflects the government’s keenness to respond to citizens’ complaints and meeting their needs.

    This is achieved through a subsidy system executed by the Ministry of Supply and Internal Affairs, keen to provide services by means of activating ICT tools and integrate them in all sectors. This guarantees fair distribution of services and products reaching eligible citizens across the nation, thus achieving social justice and combating corruption.

    The joint protocol signed between MCIT and the Ministry of Supply and Internal Trade last July is a clear depiction of developing the latter technological infrastructure, Helmy has said.

    The ICT minister has added that the center provides enquiry services on supply system which include subsidized goods such as bread, gas and others. The new system aims mainly to activate the plan of the country  for reaching eligible citizens nationwide. This is in addition to providing citizens with mobile text messages to find out about rations, in cooperation with TE DATA.

    On his part, Hanafy has said the two-year cooperation protocol between the two ministries—with a total budget of 20 million pounds—aims at contributing to a shift towards digital society; a trend adopted by the state  in addition to building a modern information society, improving communication channels and exchanging information between the Ministry of Supply and affiliates.

    The significance of an integrated system  for market and trade information is showcased in the protocol. The system is accurate and constant disseminating information, statistics and studies to reach decisions and transparency on factual foundations. This allows direct benefit to merchants, marketing institutes and consumers, thus granting MCIT effective role in promoting trade transactions and endorsing markets.

    The Minister of Supply has said that the scope of work of the protocol includes developing application for follow-up and control to the distribution of goods supply, and offering a fleet management system where it provides an automated system for managing the fleet of cars of the Internal Trade Development Authority to manage and monitor the process of the provision of goods, and benefit from the applications of an initiative to increase productivity efficiency.

    The Ministry of Supply will be provided with applications of the mentioned initiative, such as e-mails and the internal e-portal for staff, as well as a unified communications system between the Ministry and affiliates.

    This is in addition to providing e-management system, archiving incoming and outgoing correspondences between different administrative levels and a GIS system which will be used in creating  digital geographic maps for  important locations, such as gas stations, gas depots and others to help decision makers, and provide a system of archiving documents for the Internal Trade Development Authority like trademarks and Industrial Designs records.

    The protocol also includes the development of the Ministry of Supply information center and the increase of its efficiency of hardware and advanced equipment that keep pace with a development system aspired by the Ministry of Supply.

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