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    Egypt Attracts International Investors, Provides High Value ICT Services, ICT Minister Says during Shared Services and Outsourcing Forum

    Cairo, 3 September 2019

    The Vice Minister for Digital Transformation, Automation and Administrative Development Khaled El Attar has delivered a speech on behalf of the Minister of Communications and Information Technology Amr Talaat, during the opening ceremony of the Shared Services and Outsourcing Forum Middle East 2019.

    The Forum is hosted by the Information Technology Industry Development Agency (ITIDA) and organized by the Shared Services and Outsourcing Network (SSON).

    In the speech, Talaat underlined that the outsourcing industry is one of the biggest industries, worldwide, and a key pillar of the ICT sector. He added that Egypt is one of the largest hubs of transboundary outsourcing and IT services; it was able to attract many international companies to establish specialized centers in Egypt.

    In addition, the ICT Minister stated that work is underway to develop this industry, in light of the approach to provide high-value added technological services, and the need to establish a powerful data center industry.

    He referred to Egypt’s competitive potentials, including having a supportive legislative environment and a human capital capable of providing IT services in different languages. This is in addition to the competitive operation costs, as well as the enabling environment for encouraging local and international companies to expand their business and create more outsourcing job opportunities.

    Moreover, Talaat highlighted that the Ministry of Communications and Information Technology (MCIT) is working hard to create an enabling environment for promoting the IT outsourcing industry, through developing the ICT infrastructure. This is in addition to establishing technology parks in different governorates, thus encouraging companies to establish Research and Development (R&D) and shared services centers in Egypt.

    Furthermore, MCIT is implementing a number of initiatives in cooperation with international organizations to provide direct and online training programs to build youth capacities and hone their skills to meet the industry needs.

    MCIT, also, paid great attention to drafting a personal data protection law, in line with the EU General Data Protection Regulation (GDPR).

    ITIDA CEO Hala El Gohary, during her speech, stated that ITIDA hosting of the Forum reflects Egypt’s privileged position in the IT and shared services global scene.

    She referred to ITIDA success story in promoting the Egyptian ICT sector’s growth, starting from around 150 million USD from the exports of those services in 2007, up to 1.1 billion USD and creating 35,000 jobs in 2010. Export revenue hit 3.7 billion USD at the end of 2018, with the number of employees in this industry reaching 320,000 young Egyptian calibers.

    By the end of the year, Egypt is expected to hold more than 16% of the global market share of outsourcing services, said Hala, asserting that ITIDA recognizes the transformation and development of this industry, worldwide, due to the growing use of emerging technologies.

    The Forum is held under the patronage of the ICT Minister Amr Talaat. It serves as a platform that brings together decision makers, including outsourcing services providers and companies relying on these services.

    The Forum discusses a number of topics of interest to decision makers including corporates and international organizations. This includes discussing the best practices of successful strategies for choosing centers and locations for providing shared services.






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