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    ICT Minister Inspects ICT, Post Projects in Alexandria

    Cairo, 5 December 2015

    - The ICT Minister follows up on the implementation of the comprehensive program to improve the quality of service, implemented by TE nationwide.

    The Minister of Communications and Information Technology Yasser ElKady, accompanied by Telecom Egypt (TE) Chairman Walid Gad, TE CEO and Managing Director Osama Yassin and a number of TE executive leaders, has inspected the company's work progress in El-Tabia and Sidi Gaber Centrals and Call Centers in Alexandria.

    This is within the framework of the follow-up that ElKady carries out on the quality service development comprehensive program implemented by TE to develop all regions and centrals across the country to provide telecommunications and Internet services to citizens at the highest level befitting citizens and the position of TE as a leading provider of telecommunications services in Egypt over 160 years .

    TE has completed implementing most of the program first phase the objectives, which included nine centrals at the level of the Republic: Almaza and ElKobba in Cairo, October 1 in Giza, Kafr ElDawwar in El Beheira, Port Said and AlMostakbal in Ismailia, ElTabia and ElDekhela in Alexandria and West Assiut in Assiut. All of those centrals serve more than half a million subscribers.

    ElTabia Central serves the following areas: King Hefny, ElGeish Street, Mohammed Nagib, ElIkbal, and Gamal Abdel Nasser. Its total capacity is 25 thousand lines, of which 19050 lines are working, and it includes 5 MSAN cabins. Sidi Gaber Central also serves the areas of Sporting, Cleopatra, Sidi Gaber, Roshdy, Mustafa Kamel, Kafr Abdou, and Bolkly. The total capacity is 69,300 lines, of which 64894 are working. Centrals are planned to be provided with fiber cables, with a total of 14 MSAN units and with a total capacity of 19568 lines until the end of 2015. Thus the network efficiency is raised to meet customer requirements by 15%.

    ElKady stated that the development plan, currently being implemented, has developed Call Centers to serve customers and respond to about 80% of customer service calls in a period of not more than 120 seconds. This percentage is due to reach 100% in the coming period.

    He also added that during the first phase of the development program, maintenance work was carried out for 1605 copper cabins and 127 MSAN. Nearly 3000 frequent breakdowns in lines were solved. Specialized working groups on development processes focused on checking the status of cabins and boxes before and after the implementation of the plan.

    The ICT Minister has, also, conducted an inspection visit to Smouha Post Office. During the visit, the Egyptian National Post Organization (ENPO) Chairman Essam El-Sageir has received ElKady who learned about the postal and financial services that the Office provides to citizens. A dialogue was conducted between him and some citizens, through which he inquired about the quality of service provided by the Office and the time taken in providing services to citizens. 
    During the visit, ElKady underlined the need to take care of pensioners and provide all means of comfort to them, as the Office offers 4,115 pensions via nine outlets. The Office’s number of customers reaches about 10 thousands.

    The Ministry of Communications and Information Technology (MCIT) is in the process of implementing an urgent plan for developing all post offices in Egypt, to provide its usual and new services to all citizens according to the latest systems used globally.

    The ICT Minister visited the Information Technology Institute (ITI), Alexandria Branch, and was received by ITI Chairman Heba Saleh, who showcased a detailed presentation of ITI specialized training programs provided to ITI students. The programs are aligned, every year, with the labor market requirements and the Egyptian and international companies needs of highly qualified staff from ITI graduates.

    During the visit, ElKady also met learners of the nine-month grant and the trainees of digital marketing grant, the first intake to which ITI is currently providing training this year. The training program is in the area of e-marketing and aims to meet the Egyptian market needs of professional calibers to work professionally for marketing Egyptian products and services to the global market.

    Moreover, the ICT Minister has met with representatives of IT companies in Alexandria. He discussed various means to support the software and IT industry in Alexandria market, the support provided for the industry through opening new training areas to train human calibers specialized in the electronics industry, to be capable of leading the industry and compete globally. The employment rate of the previous year for the 35 intake exceeded 81% in different areas of IT industry.

    ElKady also visited Sutherland company, which employs more than 400 young Egyptian specialists in the areas of outsourcing and IT service exporting. He learned about the position of the current work in the company and aspects of joint cooperation between ITI and Sutherland in the context of the ITI contribution in supporting the outsourcing industry. This is in addition to discussing the employment opportunities offered by the company for Alexandria youth in the industry.

    ElKady concluded his visit to Alexandria by a meeting with the Chamber of Commerce members at the Federation of Chambers of Commerce (FEDCOC) headquarters and was received by FEDCOC President Ahmed El-Wakeel, FEDCOC Board Member and the Head of the General Division of Computers and Software Khalil Hassan Khalil. During the meeting, they reviewed mechanisms of activating a system for disseminating technological applications in the chambers of commerce and FEDCOC to offer a range of premium services for more than 4.5 million traders, manufacturers and service providers affiliated to the chambers of commerce nationwide.

    Through cooperation between MCIT and FEDCOC, an ambitious plan is due to be implemented that will contribute to the development , improvement and regulation of the commercial markets and domestic trade in general through the latest technology in this field.

    The plan aims to reduce the movement of goods cost for citizen’s benefit, ensure its availbility according to standard specifications and increase the competitiveness of local products.

    The ICT Minister also met with the Borad of Directors of the General Division of Computers and Software and computers and software companies in Alexandria, as well as representatives of international companies. ElKady listened to requests of the companies and challenges they conforont and proposed solutions to address them for serving the information society in Alexandria.


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