Ministry of Communications and Information Technology
5 January 2021
NTRA Launches Single Code *155# to Help Users Control Entertainment Services

The National Telecom Regulatory Authority (NTRA) has launched a toll-free short code (*155#) to help citizens inquire about or cancel subscription to Value-Added Services (VASs).

Services include the entertainment services provided by Mobile Network Operators (MNOs) for daily or monthly subscription, such as promotional contests, news and sports services, digital games, or any other entertainment service.

The code was launched after monitoring user complaints, including subscription to a service without user consent, and service cost increase.

The code can be used by any MNO customer, free of charge, to inquire about or cancel services without the need to search for codes or cancelation means for each service separately.

Launching the new code reflects NTRA keenness to protect users’ rights, meet their needs and handle their complaints, with enabling them to select their preferred services and providers, transparently, and facilitating their transactions.
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