22 February 2021
NTRA Obligates Telcos to Notify Users of Deductions on Credit


The National Telecom Regulatory Authority (NTRA) has issued a new regulation for telecommunications companies (Telcos) in Egypt, obligating them to notify users of any deductions or deductibles on the credit added either through pre-paid airtime cards or any other payment method. Users will be notified of tax deductions, fees for entertainment or Salefny (lend me credit) services or any other deductibles through a text message received upon recharging.
 
The regulation is one in a series of regulations adopted by NTRA to protect users’ rights.
 
NTRA was established by virtue of the Telecom Regulation Law No. 10/ 2003, as the national authority responsible for regulating and administering the Egyptian telecommunication sector. NTRA aims to enhance and deploy services in compliance with the most advanced technologies, and to meet customer needs at affordable prices, with maintaining transparency, free competition, universal service and protection of customer rights.
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