Ministry of Communications and Information Technology
2 August 2021
NTRA Issues QoS Benchmark Report for Q2 2021

The National Center for ICT Service Quality Control and Monitoring of the National Telecom Regulatory Authority (NTRA) has issued its Quality of Service (QoS) Benchmark Report for the second quarter of 2021 (April to June). This comes in NTRA keenness to improve the quality of telecommunication services.
The report showcases the indicators of the quality of voice and Internet services provided by Mobile Network Operators (MNOs) in Egypt. The quality of mobile phone services provided by each MNO was measured in 81 areas. In addition, resources were increased to conduct field measurements to reach the third management level in cities and neighborhoods, using measuring vehicles to run field scans in areas of more than 100,000 km, over the three months.
According to the report, the service quality improved in three areas at the end of June 2021, compared to March 2021, as a result of the continuous coordination with MNOs to solve service quality problems. NTRA is also working along with MNOs to improve the quality of services provided in the other affected areas, through accelerating the process of building cell towers and preparing existing networks to start using new frequencies.
It is worth mentioning that NTRA has recently taken several measures to improve the quality of service, including approving the establishment and operation of new cellular base stations, launching the Mobile Number Portability (MNP) service that enables users to retain their mobile phone numbers when switching from one MNO to another, and approving using voice calls over a 4G LTE network (VoLTE) services in the Egyptian telecommunication market.
To access the report, kindly click here.
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