Ministry of Communications and Information Technology
3 November 2021
NTRA Issues QoS Benchmark Report for Q3 2021

The National Center for ICT Service Quality Control and Monitoring of the National Telecom Regulatory Authority (NTRA) has issued its Quality of Service (QoS) Benchmark Report for the third quarter of 2021 (July to September).
The report showcases the indicators of the quality of voice and Internet services provided by Mobile Network Operators (MNOs) in Egypt. The quality of mobile phone services provided by each MNO was measured in 81 areas. In addition, the technical capabilities were increased to conduct field measurements to reach the third management level in cities and neighborhoods, using measuring vehicles to run field scans in areas of more than 100,000 km, over the three months.
According to the report, the quality of service improved in three areas at the end of September 2021, compared to June 2021. This came as a result of NTRA ongoing efforts, in coordination with MNOs, to improve the quality of services. Those efforts include approving the establishment and operation of new cellular base stations, launching the Mobile Number Portability (MNP) service that enables users to retain their mobile phone numbers when switching from one MNO to another, and approving using voice calls over a 4G LTE network (VoLTE) services in the Egyptian telecommunication market.
To read the report, kindly click here.

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