Ministry of Communications and Information Technology
7 February 2022
NTRA Issues QoS Benchmark Report for Q4 2021

The National Center for ICT Service Quality Control and Monitoring of the National Telecom Regulatory Authority (NTRA) has issued its Quality of Service (QoS) Benchmark Report for the fourth quarter of 2021 (October to December). This comes in NTRA keenness to improve the quality of telecommunication services.

The report showcases the indicators of the quality of voice and Internet services provided by the Mobile Network Operators (MNOs) in Egypt. The quality of mobile phone services provided by each MNO was measured in 81 areas (cities and districts). The measurement methodology involves testing specimens of calls and data transfers to measure the quality of telecommunication services, using measuring equipment and vehicles. Field scans were conducted in 115,000 km in main and secondary roads in urban and rural areas, during that period.
It is worth noting that NTRA took several steps to improve the quality of telecommunication services. It imposed fines on MNOs who did not meet the quality standards; authorized 693 new base stations during the fourth quarter of 2021; adopted new frequency bands for mobile networks; carried out inspection and seizure campaigns for illegal signal boosters; enhanced telecommunications in the rural villages targeted within the Decent Life initiative, at an EGP1.5 billion cost; and launched My NTRA mobile application, which includes a map of the quality of telecommunication services in the Egyptian market.

To read the report, kindly click here.

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