15 June 2022
ICT Minister Opens Webhelp Flagship in Egypt

The Minister of Communications and Information Technology Amr Talaat has opened Webhelp’s flagship office in Egypt.

The new office is one of the company's biggest offices worldwide. It has been equipped with more than EGP 250 million investments as part of Webhelp’s plan to increase investments and expand its outsourcing business in Egypt.

The opening ceremony was attended by the co-founder and chairman of Webhelp's board Olivier Duha, the CEO of the Information Technology Industry Development Agency (ITIDA), and officials from the Ministry of Communications and Information Technology (MCIT) and Webhelp, from Egypt and France.

The new office extends on a 20,000 square meter area. Webhelp Egypt's current team consists of 1,100 employees. The company plans to have 1,600 employees by the end of this year and 3,600 employees by 2024.

In his remarks, Talaat said he was pleased with the opening of the office and the expansion of Webhelp’s business in Egypt. Webhelp is a multinational business process outsourcing company.

Opening the office reflects the ICT sector’s strong appeal to foreign investors, the ICT Minister highlighted. He added that Egypt is a leading hub for outsourcing services and a favorite destination for international companies aiming to meet the needs of their clientele worldwide.

Talaat noted that the number of tech giants operating in the ICT sector and the size of investments in different technology areas in Egypt have been growing. He was pleased to see young people working in Webhelp, delivering outsourcing services to global markets.

Moreover, the ICT Minister highlighted that Egypt is a regional and global leader in IT outsourcing and offshoring services. The country has unique capabilities and competitive advantages, most notably a large talent pool capable of innovating and delivering IT services in multiple languages.

Talaat underlined that the government plans to inject more capital into the ICT sector in the next fiscal year, increasing investments by more than 22%. He added that MCIT is keen to invest in human capital and help young Egyptians gain a competitive advantage through its technical training strategy, the budget of which has been multiplied 22 times in three years, rising from EGP 50 million to EGP 1.1 billion.

For his part, Webhelp’s chairman remarked that Egypt is one of the most attractive markets for outsourcing services. Duha was pleased his company decided to invest in the Egyptian market, adding that Webhelp has plans to develop its business in Cairo's office.

Relatedly, ITIDA and Webhelp inked a Memorandum of Understanding (MoU) within the framework of Digital Egypt Strategy for Offshoring Industry 2022-2026, targeting the increase of Egypt’s ICT exports of offshoring services and products.

Under the MoU, Webhelp intends to expand its operations in Egypt with the main objective of providing B2B sales, presales, and inbound customer service, operating in, but not limited to, the Middle East and North Africa, Europe, and the U.S. Webhelp will also create job opportunities directed toward export activities over three years.

Webhelp was founded in 2000 and is headquartered in France. The company has offices in 55 countries around the world and a team of 100,000 employees.

Webhelp Egypt was founded in Cairo in 2020; its flagship office is located in the Fifth Settlement district.

ITIDA and Webhelp signed a cooperation agreement to expand the company's operations in Egypt, helping create about 4,800 new job opportunities for highly qualified specialists to work in exporting outsourcing services to Webhelp’s clients worldwide.

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