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3 August 2022

NTRA Issues QoS Benchmark Report for Q2 2022

The National Center for ICT Service Quality Control and Monitoring of the National Telecom Regulatory Authority (NTRA) has issued its Quality of Service (QoS) Benchmark Report for the second quarter of 2022 (April to June).

Since NTRA is keen to improve the quality of telecommunication services, the report showcases the indicators of the quality of voice and Internet services provided by Mobile Network Operators (MNOs) in Egypt. The quality of mobile phone services was measured in 63 areas (cities and districts). The measurement methodology involves testing specimens of calls and data transfers to measure the quality of telecommunication services, using measuring equipment and vehicles. Field scans were conducted in 114,500 km in main and secondary roads in urban and rural areas, during that period.

According to the report, the service quality improved in the various areas that were suffering the low quality of voice services by 38%, and Internet services by 35% in the second quarter of 2022, compared to the first quarter of 2022.

It is worth mentioning that NTRA has recently taken several measures to improve the quality of service. It imposed fines on MNOs which do not meet the quality standards; raised and improved the quality of provided services after removing unlicensed wireless communication networks; and completed measurements on coastal roads and main bridges used by vacationers.

To read the report, kindly click here.

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National Telecom Regulatory Authority | NTRA