Ministry of Communications and Information Technology
25 May 2023
MCIT, GIZ Co-organize Workshops on DX Unit SOP Manual

The Ministry of Communications and Information Technology (MCIT) and the German Agency for International Cooperation (GIZ) have co-organized workshops and meetings to discuss the Standard Operating Procedure (SOP) Manual for digital transformation units in governorates.
The workshops have been held within the framework of Supporting e-Government and Innovation in the Public Administration (InnoPA), a joint project by MCIT, GIZ, and a number of partners.
In Damietta, a workshop was organized for heads and staff of digital transformation units in Damietta, Port Said, Dakahlia, Kafr El-Sheikh and Ismailia. It reviewed the first draft of the SOP Manual to ensure sustainability in the workplace.
The workshop is one in a series of sessions organized by MCIT to support digital transformation units in the state administrative apparatus. It is also part of the ongoing activities of the Digital Transformation Academy, launched by the ICT Minister in 2021.
The workshop provided a platform to enhance dialogue and share views, visions and suggestions among heads and staff at the units, senior officials, and ICT experts at national and international levels. The aim is to develop the final version of the SOP Manual by following practical methodologies and best practices.
The SOP Manual will serve as a reference for employees at the units in different governorates and will help optimize operations, improve performance, achieve operational excellence, and ensure a more sustainable workplace. The Manual is created following the plan adopted to develop the April 2022 Digital Transformation Unit SOP Manual for ministries and government agencies relocating to the New Administrative Capital, following a series of workshops, sessions, and discussions with concerned authorities.
The general framework of the Manual being prepared was discussed during the workshop, in view of the experiences of the participants, heads and staff of the units. The session also explored responsibilities, job descriptions, regulatory practices, major operations, and work essentials at the units.
The workshop was interactive; views and expertise were exchanged on the best practices for developing the units’ work model to ensure the sustainability of institutional development and digital transformation and achieve digital and development goals in governorates.
It is worth mentioning that MCIT continues to provide technical support to heads and staff at digital transformation units in ministries, public agencies, and governorates. The Ministry’s efforts include creating an operational structure for the units, organizing professional development programs, workshops, and meetings; carrying out activities within the Digital Transformation Academy, and issuing, reviewing, and developing the SOP Manual.
Copyright Ministry of Communications and Information Technology 1999-2023. All rights reserved