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29 October 2023

NTRA Raises PwDs Awareness of Consumer Rights with Sign Language Videos

The National Telecom Regulatory Authority (NTRA) has launched an awareness campaign to educate persons with disabilities (PwDs) about their consumer rights and introduce available services.

The campaign has been launched in response to the recommendations of the Consumer Rights Protection Committee (CRPC) at NTRA and as part of the Authority’s efforts to support PwDs and protect their rights to access all different types of telecom services. This step reflects NTRA keenness to achieve digital inclusion for the disabled as equal members of society.

The campaign runs until the end of 2023, and it will coincide with the International Day of Persons with Disabilities (December 3). It includes sign language videos introducing services available for people of determination. Services include Telecom User Complaints where PwDs can submit complaints in sign language via video calls through NTRA website. They can follow up on their complaints and have them resolved.

Other services are available through the My NTRA mobile application, most notably My Numbers where one can view the mobile lines registered in their name without having to visit a mobile network operator (MNO) store; Operators’ POS, a service that provides information on locations of operators’ points of sale; Quality Map, which ranks MNOs in terms of service quality (voice or data) in the cluster they choose on the map; and the *155# single code for inquiry about, or cancellation of, value-added services (VAS).

Moreover, there is My Wallets, a service that enables users to view or deactivate the mobile wallets registered in their name with MNOs or banks; and Speed Check for testing Internet speed for both WiFi and mobile data. Videos that educate PwDs about their rights as they subscribe to, consume, or pay for services are also available as part of the campaign.

The campaign is one in a series of initiatives undertaken by NTRA to empower PwDs and facilitate their access to services. Initiatives include offering, through operators, mobile lines with 50% off monthly plans that cover voice and data services. The Authority also instructed MNOs to prioritize people of determination at stores without having PwDs wait in long queues. Operators were also instructed to make their branches and stores accessible and disability-friendly according to the Egyptian code for engineering.

The videos will be available on NTRA YouTube channel.

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National Telecom Regulatory Authority | NTRA