Information Technology Industry Development Agency (ITIDA) signed today a memorandum of understanding (MoU) with Stream Global Services, an American contact center services provider, on establishing a solution center for the company clients in Egypt.
 
ITIDA CEO Dr. Hazem Abdelazim and Stream Global Services Managing Director Mr. Scott Morey signed the agreement.
 
The new center will facilitate about 1000 job opportunities for well-trained Egyptian calibers within the first three years of operation. The center will provide technical support services, sales, fees collection, after sales services and customer care for the company's clients worldwide.
 
The Stream Global Services facility enables the company to expand its multilingual support offerings to accommodate its strong business growth. The center will offer its services in English, French and Arabic languages for new and existing clients.
 
In a statement released by Stream Global Services, the company described Egypt as “a recognized top outsourcing destination. That is why businesses are attracted to Egypt because of its central location and its economic and political stability."
 
"Egypt's exceptional technical workforce as well as strong telecommunication infrastructure and central service location make it a world-class destination to support Stream's global clients," the statement added.
 
Stream Global Services, Inc. is a leading provider of integrated business process outsourcing services such as technical support, customer retention, customer sales, customer care, and other professional services for Fortune 1000 clients in the technology, software, computing, consumer electronics, media and communications sectors. Stream has more than 17,000 employees across 35 solution centers in 19 countries.


About ITIDA
Established in 2004, ITIDA aims at developing and promoting the IT industry in Egypt.  Relying on unequivocal governmental support, ITIDA utilizes a vast array of advantages and privileges bestowed on Egypt, synchronizing public and private efforts in order to place firmly establish the State on the global ICT market scale.