8 September 2022
ICT Minister Opens VOIS Office in Alexandria, Witnesses Signing of MoU between ITIDA, VOIS


The Minister of Communications and Information Technology Amr Talaat and Governor of Alexandria Mohamed Elsherief opened, today, a new office of Vodafone Intelligent Solutions (VOIS), a subsidiary of Vodafone Group, in Alexandria.

The new office provides 1,000 specialized job opportunities, enabling foreign markets and serving Vodafone’s overseas customers in the German and English languages.

The opening ceremony was attended by Group Director at VOIS Gary Adey, Head of VOIS Egypt Ramy Kato, the CEO of the Information Technology Industry Development Agency (ITIDA) Amr Mahfouz, President of Alexandria University Abdelaziz Konsowa, and officials from the Ministry of Communications and Information Technology (MCIT).

The opening of the new office proves that Egypt is an attractive investment destination for international companies such as Vodafone, which is keen to expand its business in delivering global services from Egypt.

VOIS new office uses modern operation and management systems, providing a comprehensive portfolio of services and the best work environment for Vodafone’s team in UK and Australia.

Egypt office serves 14 markets around the world. The company makes annual investments of 3 billion EGP in Egypt and exports services worth 145 million euros. In five years, VOIS aims to inject 18 billion EGP and bring the value of its business in Egypt to one billion euros. In addition, the company targets increasing the size of its team from 8,000 to 10,000+ employees.

In his remarks, the ICT Minister said that the opening of VOIS new office in Alexandria carries very positive messages; it proves that the Egyptian talent pool can compete effectively in the global ICT job market. The opening also reflects the successful implementation of Digital Egypt Strategy for Offshoring Industry, with some of the world’s biggest outsourcing companies eager to set up shop in Egypt.

Talaat added that ICT has been the fastest-growing state sector for four years in a row. The volume of digital exports in Egypt reached 4.9 billion USD over the past fiscal year, up from 3.2 billion USD, and the number of trainees increased by over 55-fold. The budget for technical training saw a 26-fold increase, rising from 4,000 trainees with a 50 million EGP budget, to 225,000 at 1.3 billion EGP in the current fiscal year.

The Governor of Alexandria commended the company's accomplishments and stated that he looked forward to the creation of more jobs at VOIS for young people in Alexandria. Elsherief underlined that the governorate would clear the hurdles that impede business expansion and provide support, including development-related needs and facilities, in coordination with MCIT.

For his part, ITIDA CEO said he was pleased with the opening of VOIS new office in Alexandria, a city that has many competitive advantages, potential and tech-competent and multilingual talents, becoming a destination for global tech companies. The opening, Mahfouz highlighted, adds to the journey of productive cooperation and constructive partnership between ITIDA and VOIS. The cooperation with VOIS is one of ITIDA remarkable milestones in attracting and fostering foreign investment in the Egyptian IT sector, and it is a proof of Egypt's excellent track record in IT outsourcing (ITO) and business process outsourcing (BPO) services.

VOIS Egypt is a key differentiator for Vodafone and local markets, providing a comprehensive portfolio of services for customers around the world. Egypt team includes more than 8,600 high-caliber employees in Cairo and Alexandria.

VOIS Group Director said he was pleased to visit Egypt and open a new office in Alexandria. He highlighted that the opening is in line with VOIS plan for expanding and increasing the number of customers and high-performing employees. Adey added that his company strives to create new job opportunities by carrying out training programs to upskill and qualify young people. He said that he looked forward to expanding in more governorates.

Commenting on the opening, Head of VOIS Egypt Ramy Kato underlined that the company has been very successful since joining the Egyptian market. VOIS Egypt delivers high-quality services and has a team of highly-skilled employees. Kato noted that VOIS strategy involves establishing partnerships with different entities in a variety of areas, adding that the volume of business over the next five years is projected to hit one billion euros, helping attract foreign investment into the country.

As part of the opening ceremony, the ICT Minister witnessed the signing of a Memorandum of Understanding (MOU) between ITIDA and VOIS on expanding IT services (ITS) and business process services (BPS) operations in Egypt. Mahfouz and Kato signed the MOU.

Established in 2006, VOIS has evolved into a global, multi-functional organization, a center of excellence for intelligent solutions focused on adding value and delivering business outcomes for Vodafone.

It is worth mentioning that the ICT Minister is visiting Alexandria to open ICT and Post projects. Earlier today, Talaat visited Alexandria’s city hall. He is due to open three developed post offices and inspect the telemedicine project in the children’s hospital in Smouha.

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