Consumers



Telecom User Complaints

A key strategic goal of NTRA is to improve the quality of telecommunications services and increase customer satisfaction. The Authority measures customer satisfaction through its call center, which receives, investigates, and handles users’ complaints. In addition, NTRA conducts periodic surveys to measure how satisfied users are with services and the overall experience in the Egyptian telecommunications market.


- Procedures and Requirements for Submitting a Complaint
- Contact Methods
- Submit a Complaint
- Report Spam
- Communication Approach with People of Determination
- Contact NTRA


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